Returns, Refunds & Cancellations

At YOTZER, we carefully create and pack every order to ensure that your Christian products and gifts reach you safely and as expected. Please read the following policy before placing your order.

1. Order Cancellation

Orders may be cancelled within 24 hours of order confirmation, provided that the order has not already been processed, customized, dispatched, or shipped.

Once an order has entered production, customization, processing, or shipping, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

2. Customized & Personalized Products

Customized, personalized, made-to-order, or specially produced products are not eligible for return or exchange due to a change of mind or personal preference, as these products are created specifically according to the customer's requirements.

However, if a customized or personalized product arrives damaged, defective, incorrect, or materially different from the approved order details, please contact us and we will review the issue and provide an appropriate resolution.

3. Damaged, Defective or Incorrect Products

If your order arrives:

• Damaged during delivery
• Defective or damaged due to a manufacturing issue
• Incorrect or different from the product ordered
• Missing an item from the order
• Significantly different from the description or specifications provided on our website

please contact us as soon as possible after delivery.

For damaged or incorrect deliveries, please provide clear photographs or videos of the package, shipping label, and product so that we can investigate the issue with our team and/or shipping partner.

After verification, we may offer a replacement, exchange, refund, or another appropriate resolution depending on the circumstances and product availability.

4. Change of Mind

Returns or exchanges are generally not accepted simply because a customer has changed their mind, selected the wrong option, or no longer wants the product, particularly for customized, personalized, made-to-order, or specially produced products.

For standard products, please contact us before sending anything back. A return will only be accepted if it is approved by YOTZER in advance and the product meets the applicable return conditions.

5. Return Conditions

Where a return is approved, the product should generally:

• Be unused and in its original condition.
• Be returned with its original packaging, where applicable.
• Include all accessories and items supplied with the order.
• Not show signs of damage caused after delivery or misuse.
• Be returned within the timeframe communicated by our team.

Products that do not meet the applicable return conditions may not be accepted.

6. Refunds

If a refund is approved, the refund will be processed after the returned product has been received and inspected, where applicable.

The refund amount and method will depend on the circumstances of the approved return or cancellation.

Refunds will normally be made to the original payment method or through another appropriate method available to us.

Processing times may vary depending on the payment provider or bank.

7. Return Shipping

If the return is required because we sent an incorrect product or the product was received damaged or defective, YOTZER will review the case and determine the appropriate return or replacement arrangement.

For approved returns that are not related to an error, defect, or damage attributable to YOTZER, the customer may be responsible for applicable return shipping costs.

Please do not send a product back without contacting us and receiving return instructions.

8. Products Damaged During Delivery

We recommend checking your package when it is delivered.

If the package or product appears damaged, please take clear photographs or videos before disposing of the packaging and contact us as soon as possible.

This information may be required to help us investigate the matter with the shipping carrier.

9. Exchange

Exchanges are subject to product availability and approval by YOTZER.

Customized, personalized, and made-to-order products are generally not eligible for exchange due to a change of mind or preference.

If you receive an incorrect, defective, or damaged product, please contact us so that we can review the issue and determine the appropriate resolution.

10. How to Contact Us

For cancellation, return, exchange, or refund requests, please contact YOTZER with:

• Order number
• Customer name
• Registered email address or phone number
• Reason for the request
• Photos/videos, where applicable

Our team will review your request and provide the next steps.

YOTZER – Christian Products

Jaipur, Rajasthan, India

Please note: This policy is intended to clearly explain our general return, refund, exchange, and cancellation procedures. Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.